May 8, 2018
Claims Update - Windstorm
The windstorm that affected Ontario on May 4th was significant in size and strength. Heartland is receiving claims from across the province including widespread roof damage, plus some buildings, fences and other structures taken down.
In this stressful time, your efforts to assist and advise customers cannot be undervalued.
Like you, Heartland's adjusters have been working long hours doing their best to service policyholders in their time of need. Our Claims management team has also cleared their schedules to provide added assistance to the department.
Unfortunately, we are aware there were some technical issues with our after-hours phone service over the weekend. The problem has since been addressed, and we apologize for any inconvenience.
Please be assured that our claims staff, contractors and appraisers are working diligently, and your patience is appreciated during this busy time.
A more detailed update will be provided Friday.