Here are a few of the comments we have received from our policyholders after a claim:

“The high level of service and prompt attention to this claim has been refreshing given the current claims environment – This should be an example to your claims supervisor & team leaders.”

Mike (Underwriter)

“I would like to place my sincere thanks to Promila Mehta (AB Claims Representative), Zainab Al Dulaimi (AB Claims Representative) and the Heartland Team for being so
cooperative and guiding me through the process. My queries get answered very promptly and in a very professional manner. I look forward to this continued support Heartland being my insurance provider.”

Hutoxy (Policyholder)

“My mother, had her home destroyed by Hurricane Fiona in September. Since the moment the claim was reported, Dan Cavanaugh (Senior Field Claims Representative) was responsive, knowledgeable, and personable. He put my mother’s mind at ease in what was a very stressful situation. My mother had a new roof and tear out of her house completed before any of her neighbours even received a return phone call from their adjuster. Dan answered questions right away, kept mom updated on information from the contractors, issued reimbursement payments for expenses incurred in a very timely manner, and is overall just a really friendly guy.”

Leah (Policyholder)

“We had a wonderful experience with Heartland. I can’t say enough about our Claims Rep. He was amazing, very efficient, and helpful with all our questions and concerns.”

Renee (Policyholder)

“I was very happy with all the people who were involved in my claim. Thank you.”

John & Norma (Policyholders since 2006)

“This was our first time dealing with an insurance claim and it was a great experience. Our adjuster was exceptional…we couldn’t expect anything more. Thank you very much!”

Derek & Amy (Policyholders since 2014)

“The process was a big stress relief. I could not ask for any better. Thank you.”

Ron & Teresa (Policyholders since 2015)
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